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WHAT PRODUCTS ARE ELIGIBLE FOR DISCOUNTS?
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

WHAT PRODUCTS ARE ELIGIBLE FOR DISCOUNTS?

Discounts only apply to assets that are available to purchase directly through our website. Products available through gumroad are excluded from discounts unless stated otherwise.

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CAN I USE THESE ON ANY KIND OF PROJECT?
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

CAN I USE THESE ON ANY KIND OF PROJECT?

Yes! All of our digital downloads come with a commercial license. Although redistribution of our products is strictly prohibited.

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WHICH PAYMENT METHODS DO YOU SUPPORT?
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

WHICH PAYMENT METHODS DO YOU SUPPORT?

We accept all major debit and credit cards. As well as PayPal.

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WHAT PROGRAMS ARE YOUR ASSETS COMPATIBLE WITH?
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

WHAT PROGRAMS ARE YOUR ASSETS COMPATIBLE WITH?

Our digital downloads are primarily compatible with but not limited to Photoshop and Adobe illustrator.

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I AM UNABLE TO UNZIP THE DOWNLOADED FILES.
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

I AM UNABLE TO UNZIP THE DOWNLOADED FILES.

Please use extract.me if you are unable to open the compressed file format. Extract.me can open virtually every compressed format that is available. If you continue to experience issues feel free to contact us.

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MY DOWNLOADS WERE NOT SENT TO ME.
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

MY DOWNLOADS WERE NOT SENT TO ME.

The download links are automatically provided to you immediately after purchase. If you didn't get yours, it most likely got caught in your junk folder, your email is overloaded, or you made a typo when providing your email.

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CAN I GET A REFUND FOR A DIGITAL DOWNLOAD?
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

CAN I GET A REFUND FOR A DIGITAL DOWNLOAD?

Unfortunately, since the majority of our products are digital we can not offer refunds or exchanges. Although, if we have made a mistake and you have received incorrect files for your purchase, please contact us ASAP and we can get the order resolved.

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HOW SOON WILL I GET MY DOWNLOADS?
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

HOW SOON WILL I GET MY DOWNLOADS?

You will have the choice to download it immediately from your browser after placing your order. After making a purchase, download links will also be sent to your email.

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DO YOU HAVE ANY VIDEO INSTRUCTIONS ON HOW TO INSTALL THE DOWNLOADS?
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

DO YOU HAVE ANY VIDEO INSTRUCTIONS ON HOW TO INSTALL THE DOWNLOADS?

If you are unable to figure out how to use an asset please do shoot us an email or reach out to us on discord for immediate assistance.

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WHO RUNS THE VISUAL PHARMACY?
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

WHO RUNS THE VISUAL PHARMACY?

The Visual Pharmacy is founded and run by swoopnebula, who , manages, and curates all of the content, digital assets, designs, websites, etc.

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WILL THESE TOOLS WORK WITH NON-ADOBE PROGRAMS?
Digital Downloads FAQ swoop nebula 12/21/23 Digital Downloads FAQ swoop nebula 12/21/23

WILL THESE TOOLS WORK WITH NON-ADOBE PROGRAMS?

We designed the majority of our assets to be compatible with Photoshop and Illustrator, but whether these assets work with non-Adobe programs varies depending on the asset in question. We try to make our assets as universal as possible.

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