How is customer support handled, especially in cases of disputes or refunds?

All customer support requests are handled via email and or Discord. We do not allow refunds, seeing as all products are digital downloads, but in the event of a dispute, If a payout has not been completed and the order is refunded, the amount will be removed from the payout. If the payout has already been paid, we create a negative charge on the following payout to account for the costs.